/* ══════════════════════════════════════════════════════════════
   Admin dashboard — auth pages + console layout
   ══════════════════════════════════════════════════════════════ */

html,body{height:100%;}

/* ── Auth pages ──────────────────────────────────────────────── */
.auth-wrap{min-height:100vh;display:flex;align-items:center;justify-content:center;padding:20px;position:relative;}
.top-controls{position:fixed;top:20px;right:20px;}
.card{border:1px solid var(--line);border-radius:var(--radius-lg);padding:40px;width:100%;max-width:400px;}
.logo{text-align:center;margin-bottom:28px;}
.logo-mark{width:52px;height:52px;background:var(--ink);color:var(--bg);border-radius:14px;display:flex;align-items:center;justify-content:center;font-size:22px;margin:0 auto 12px;font-weight:800;}
.logo h1{font-size:19px;font-weight:800;}
.logo p{color:var(--ink-soft);font-size:13px;margin-top:4px;}
.alert{padding:11px 14px;border-radius:var(--radius-md);font-size:13.5px;margin-bottom:16px;}
.alert.err{background:var(--danger-bg);border:1px solid var(--danger);color:var(--danger);}
.hint-box{border:1px solid var(--line);border-radius:var(--radius-md);padding:13px;font-size:13px;color:var(--ink-soft);margin-bottom:18px;text-align:center;line-height:1.6;}

/* ── Dashboard shell ─────────────────────────────────────────── */
.dash{height:100vh;height:100dvh;display:flex;flex-direction:column;}
.dash-topbar{display:flex;align-items:center;justify-content:space-between;padding:11px 18px;border-bottom:1px solid var(--line);flex-shrink:0;}
.dash-brand{display:flex;align-items:center;gap:11px;}
.brand-mark{width:34px;height:34px;background:var(--ink);color:var(--bg);border-radius:9px;display:flex;align-items:center;justify-content:center;font-weight:800;font-size:14px;flex-shrink:0;}
.dash-admin-name{font-size:13.5px;font-weight:700;}
.dash-admin-role{font-size:11.5px;color:var(--ink-soft);}
.dash-actions{display:flex;align-items:center;gap:8px;}

.dash-body{flex:1;display:flex;overflow:hidden;}

/* ── Department rail ─────────────────────────────────────────── */
.dept-rail{width:64px;flex-shrink:0;border-right:1px solid var(--line);display:flex;flex-direction:column;align-items:center;padding:14px 0;gap:8px;overflow-y:auto;}
.dept-btn{width:44px;height:44px;border-radius:12px;border:1.5px solid var(--line);background:var(--bg);display:flex;align-items:center;justify-content:center;cursor:pointer;font-size:12px;font-weight:700;color:var(--ink-soft);position:relative;flex-shrink:0;transition:.15s;}
.dept-btn:hover{border-color:var(--ink-faint);}
.dept-btn.active{border-color:var(--line-strong);background:var(--ink);color:var(--bg);}
.dept-btn .badge{position:absolute;top:-4px;right:-4px;background:var(--danger);color:#fff;font-size:9.5px;font-weight:700;min-width:16px;height:16px;border-radius:8px;display:flex;align-items:center;justify-content:center;padding:0 3px;}
.dept-rail-loading{color:var(--ink-faint);font-size:12px;padding-top:8px;}

/* ── Conversation sidebar ────────────────────────────────────── */
.conv-sidebar{width:300px;flex-shrink:0;border-right:1px solid var(--line);display:flex;flex-direction:column;overflow:hidden;}
.conv-sidebar-head{padding:14px 16px;border-bottom:1px solid var(--line);flex-shrink:0;}
.conv-sidebar-head h2{font-size:14px;font-weight:700;margin-bottom:10px;}
.conv-search{width:100%;background:var(--bg-sunken);border:1.5px solid var(--line);border-radius:var(--radius-md);padding:8px 12px;color:var(--ink);font-size:13px;outline:none;}
.conv-search:focus{border-color:var(--line-strong);}
.filter-row{display:flex;gap:6px;margin-top:9px;}
.filt{padding:5px 11px;border-radius:6px;font-size:12px;font-weight:600;cursor:pointer;border:1px solid var(--line);background:transparent;color:var(--ink-soft);transition:.15s;}
.filt.active{background:var(--ink);border-color:var(--ink);color:var(--bg);}

.conv-list{flex:1;overflow-y:auto;}
.conv-empty{padding:30px 16px;text-align:center;color:var(--ink-faint);font-size:13px;}
.conv-item{padding:12px 16px;border-bottom:1px solid var(--line);cursor:pointer;display:flex;align-items:center;gap:10px;transition:.12s;position:relative;}
.conv-item:hover{background:var(--bg-sunken);}
.conv-item.active{background:var(--bg-sunken);}
.conv-item.active::before{content:'';position:absolute;left:0;top:0;bottom:0;width:3px;background:var(--ink);}
.conv-av{width:38px;height:38px;border-radius:50%;background:var(--ink);color:var(--bg);display:flex;align-items:center;justify-content:center;font-size:14px;font-weight:700;flex-shrink:0;position:relative;}
.conv-av .presence{position:absolute;bottom:-1px;right:-1px;width:10px;height:10px;border-radius:50%;background:var(--ink-faint);border:2px solid var(--bg);}
.conv-av .presence.on{background:var(--success);}
.conv-info{flex:1;min-width:0;}
.conv-info-top{display:flex;justify-content:space-between;align-items:baseline;gap:6px;}
.conv-name{font-size:13.5px;font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;}
.conv-time{font-size:10.5px;color:var(--ink-faint);flex-shrink:0;}
.conv-preview{font-size:12px;color:var(--ink-soft);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-top:2px;}
.conv-blocked{font-size:10px;color:var(--danger);font-weight:700;margin-top:2px;}
.unread-badge{background:var(--ink);color:var(--bg);border-radius:50%;min-width:19px;height:19px;font-size:10.5px;font-weight:700;display:flex;align-items:center;justify-content:center;flex-shrink:0;padding:0 4px;}

/* ── Chat pane ───────────────────────────────────────────────── */
.admin-chat-pane{flex:1;display:flex;flex-direction:column;overflow:hidden;min-width:0;}
.no-chat{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:10px;color:var(--ink-faint);}
.no-chat-icon{width:60px;height:60px;border-radius:50%;border:1.5px solid var(--line);display:flex;align-items:center;justify-content:center;}
.active-chat{display:flex;flex-direction:column;flex:1;overflow:hidden;}
.chat-pane-head{padding:12px 18px;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;flex-shrink:0;}
.chat-pane-head-left{display:flex;align-items:center;gap:11px;min-width:0;}
.chat-pane-av{width:36px;height:36px;border-radius:50%;background:var(--ink);color:var(--bg);display:flex;align-items:center;justify-content:center;font-size:14px;font-weight:700;flex-shrink:0;}
.chat-pane-head h3{font-size:14.5px;font-weight:700;}
.chat-pane-sub{font-size:11.5px;color:var(--ink-soft);}
.chat-pane-head-right{display:flex;gap:6px;flex-shrink:0;}

.chat-area{flex:1;overflow-y:auto;padding:18px 20px;display:flex;flex-direction:column;gap:3px;background:var(--bg);}
.day-divider{align-self:center;font-size:11.5px;color:var(--ink-faint);background:var(--bg-sunken);padding:4px 12px;border-radius:20px;margin:14px 0 10px;}

.msg-row{display:flex;flex-direction:column;max-width:65%;margin:5px 0;}
.msg-row.mine{align-self:flex-end;align-items:flex-end;}
.msg-row.theirs{align-self:flex-start;align-items:flex-start;}
.msg-sender{font-size:11.5px;font-weight:600;color:var(--ink-soft);margin:0 3px 3px;}
.bubble{padding:9px 13px;border-radius:var(--radius-md);font-size:14px;line-height:1.5;word-break:break-word;white-space:pre-wrap;}
.msg-row.mine .bubble{background:var(--ink);color:var(--bg);border-bottom-right-radius:3px;cursor:pointer;}
.msg-row.theirs .bubble{background:var(--bg-sunken);color:var(--ink);border:1px solid var(--line);border-bottom-left-radius:3px;}
.bubble.deleted{font-style:italic;opacity:.6;}
.bubble img{max-width:220px;max-height:220px;border-radius:6px;display:block;cursor:pointer;}
.msg-meta{display:flex;gap:5px;align-items:center;font-size:10.5px;color:var(--ink-faint);margin:3px 4px 0;}
.msg-row.mine .msg-meta{flex-direction:row-reverse;}
.read-check{color:var(--ink-soft);}
.edited-tag{font-style:italic;}

.typing-row{padding:0 20px 8px;font-size:12px;color:var(--ink-faint);display:flex;align-items:center;gap:8px;flex-shrink:0;}
.typing-dots{display:inline-flex;gap:3px;}
.typing-dots i{width:5px;height:5px;border-radius:50%;background:var(--ink-faint);display:inline-block;animation:blink 1.2s infinite ease-in-out;}
.typing-dots i:nth-child(2){animation-delay:.2s;}
.typing-dots i:nth-child(3){animation-delay:.4s;}
@keyframes blink{0%,80%,100%{opacity:.25;}40%{opacity:1;}}

.composer{border-top:1px solid var(--line);flex-shrink:0;}
.composer-row{display:flex;align-items:flex-end;gap:6px;padding:10px 14px;}
.msg-input{flex:1;background:var(--bg-sunken);border:1.5px solid var(--line);border-radius:12px;padding:10px 14px;color:var(--ink);font-size:14px;outline:none;resize:none;min-height:40px;max-height:120px;font-family:inherit;}
.msg-input:focus{border-color:var(--line-strong);}
#adminSendBtn{background:var(--ink);color:var(--bg);border-color:var(--ink);}
.img-preview{padding:10px 14px 0;}
.img-preview-item{display:flex;align-items:center;gap:10px;background:var(--bg-sunken);border:1px solid var(--line);border-radius:10px;padding:8px 10px;font-size:12.5px;color:var(--ink-soft);}
.img-preview-item img{width:40px;height:40px;object-fit:cover;border-radius:6px;}
.img-preview-item .rm{margin-left:auto;cursor:pointer;color:var(--danger);font-weight:600;background:none;border:none;font-size:13px;}
.edit-banner{display:flex;align-items:center;justify-content:space-between;padding:8px 14px;font-size:12.5px;color:var(--ink-soft);background:var(--bg-sunken);border-bottom:1px solid var(--line);}
.edit-banner button{background:none;border:none;color:var(--ink);font-weight:600;cursor:pointer;font-size:12.5px;}

.canned-row{display:flex;gap:6px;padding:0 14px;overflow-x:auto;flex-wrap:wrap;}
.canned-row:not(.open){display:none;}
.canned-chip{padding:6px 11px;border:1px solid var(--line);border-radius:14px;font-size:12px;background:var(--bg);color:var(--ink-soft);cursor:pointer;white-space:nowrap;flex-shrink:0;}
.canned-chip:hover{border-color:var(--line-strong);color:var(--ink);}

/* ── Notes drawer ─────────────────────────────────────────────── */
.notes-drawer{width:0;overflow:hidden;border-left:1px solid var(--line);display:flex;flex-direction:column;transition:width .2s ease;flex-shrink:0;}
.notes-drawer.open{width:280px;}
.notes-head{display:flex;align-items:center;justify-content:space-between;padding:14px 16px;border-bottom:1px solid var(--line);flex-shrink:0;}
.notes-head h3{font-size:14px;font-weight:700;}
.notes-list{flex:1;overflow-y:auto;padding:12px 16px;display:flex;flex-direction:column;gap:10px;}
.note-item{border:1px solid var(--line);border-radius:var(--radius-md);padding:10px 12px;font-size:12.5px;}
.note-item .note-meta{color:var(--ink-faint);font-size:11px;margin-bottom:4px;display:flex;justify-content:space-between;}
.note-empty{color:var(--ink-faint);font-size:12.5px;text-align:center;padding:20px 0;}
.notes-add{padding:12px 16px;border-top:1px solid var(--line);flex-shrink:0;}
.notes-add textarea{width:100%;background:var(--bg-sunken);border:1.5px solid var(--line);border-radius:var(--radius-md);padding:9px 11px;font-size:12.5px;color:var(--ink);outline:none;resize:vertical;margin-bottom:8px;font-family:inherit;}
.notes-add textarea:focus{border-color:var(--line-strong);}

/* ── Manage modal ────────────────────────────────────────────── */
.modal-overlay{position:fixed;inset:0;background:rgba(0,0,0,.5);z-index:1000;display:flex;align-items:center;justify-content:center;padding:20px;}
.modal{background:var(--bg);border:1px solid var(--line-strong);border-radius:var(--radius-lg);width:100%;max-width:620px;max-height:85vh;display:flex;flex-direction:column;box-shadow:var(--shadow);}
.modal-header{padding:18px 22px;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;flex-shrink:0;}
.modal-header h3{font-size:16px;font-weight:800;}
.modal-close{background:none;border:none;color:var(--ink-soft);font-size:18px;cursor:pointer;width:30px;height:30px;border-radius:6px;}
.modal-close:hover{background:var(--bg-sunken);}
.modal-tabs{display:flex;gap:2px;padding:10px 16px 0;border-bottom:1px solid var(--line);flex-shrink:0;overflow-x:auto;}
.mtab{padding:9px 13px;font-size:12.5px;font-weight:600;color:var(--ink-soft);background:none;border:none;cursor:pointer;border-bottom:2px solid transparent;white-space:nowrap;}
.mtab.active{color:var(--ink);border-color:var(--ink);}
.modal-body{padding:20px 22px;overflow-y:auto;}
.mtab-panel{display:none;}
.mtab-panel.active{display:block;}
.mtab-panel h4{font-size:13px;font-weight:700;color:var(--ink-soft);margin-bottom:12px;padding-bottom:8px;border-bottom:1px solid var(--line);}
.field-textarea{width:100%;background:var(--bg-sunken);border:1.5px solid var(--line);border-radius:var(--radius-md);padding:11px 13px;color:var(--ink);font-size:14px;outline:none;resize:vertical;margin-bottom:10px;font-family:inherit;}
.field-textarea:focus{border-color:var(--line-strong);}
.modal-row{display:flex;align-items:center;justify-content:space-between;padding:10px 12px;background:var(--bg-sunken);border-radius:var(--radius-md);margin-bottom:6px;font-size:13px;gap:10px;}
.modal-row-name{display:flex;align-items:center;gap:8px;min-width:0;}
.modal-row-name .swatch{width:12px;height:12px;border-radius:3px;flex-shrink:0;}
.inline-form{display:flex;gap:8px;margin-top:12px;flex-wrap:wrap;}
.inline-form input,.inline-form select{flex:1;min-width:110px;background:var(--bg);border:1.5px solid var(--line);border-radius:var(--radius-md);padding:8px 11px;color:var(--ink);font-size:13px;outline:none;}
.inline-form input:focus,.inline-form select:focus{border-color:var(--line-strong);}
.inline-form input[type=color]{flex:0 0 44px;padding:2px;height:36px;}
.inline-form-col{display:flex;flex-direction:column;gap:8px;margin-top:12px;}
.inline-form-col input,.inline-form-col textarea{background:var(--bg);border:1.5px solid var(--line);border-radius:var(--radius-md);padding:9px 12px;color:var(--ink);font-size:13px;outline:none;font-family:inherit;}
.inline-form-col input:focus,.inline-form-col textarea:focus{border-color:var(--line-strong);}

/* ── Context menu reuse from chat.css pattern ────────────────── */
.ctx-menu{position:fixed;background:var(--bg);border:1px solid var(--line-strong);border-radius:var(--radius-md);box-shadow:var(--shadow);overflow:hidden;z-index:1500;min-width:120px;}
.ctx-menu button{display:block;width:100%;text-align:left;padding:10px 14px;background:none;border:none;font-size:13.5px;color:var(--ink);cursor:pointer;}
.ctx-menu button:hover{background:var(--bg-sunken);}
.ctx-menu button.danger{color:var(--danger);}
.ctx-menu button+button{border-top:1px solid var(--line);}

.lightbox{position:fixed;inset:0;background:rgba(0,0,0,.9);display:flex;align-items:center;justify-content:center;z-index:2000;cursor:zoom-out;padding:20px;}
.lightbox img{max-width:100%;max-height:100%;border-radius:6px;}

/* ── Responsive ──────────────────────────────────────────────── */
@media (max-width:1000px){
  .notes-drawer.open{width:240px;}
}
@media (max-width:860px){
  .conv-sidebar{width:250px;}
  .msg-row{max-width:78%;}
}
.mobile-back{display:none;}
@media (max-width:680px){
  .dash-body{position:relative;}
  .dept-rail{width:52px;}
  .conv-sidebar{position:absolute;inset:0;z-index:5;width:100%;background:var(--bg);}
  .conv-sidebar.hide-mobile{display:none;}
  .admin-chat-pane{position:absolute;inset:0;z-index:6;background:var(--bg);}
  .notes-drawer.open{position:fixed;right:0;top:0;bottom:0;width:85%;max-width:320px;z-index:20;box-shadow:var(--shadow);}
  .mobile-back{display:flex;}
}